Privacy Policy
Last updated: July 1, 2026
Right Balance Pilates respects your privacy. This policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to our website and to the services we provide across our Delaware and Maryland studio locations.
Information We Collect
We collect information you give us directly and a limited amount of information collected automatically when you use our website.
Information you provide includes:
- Your name, email address, phone number, and any comments you share when you submit a form on our website.
- Your email address when you sign up for our mailing list or a location waitlist.
- Account, scheduling, and payment information you provide when you create an account, book a class, or purchase a membership through our scheduling provider.
SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Information collected automatically includes basic usage and device data, such as your browser type, pages visited, and general location, gathered through cookies and similar technologies for analytics and advertising.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests.
- Schedule classes, process bookings, and manage your account and payments.
- Send you updates, mailing list messages, and information you have asked to receive.
- Send SMS communications if you have provided consent.
- Improve our website, services, and studio experience.
- Meet our legal and safety obligations.
Text Messaging (SMS)
If you provide your phone number and opt in, we may send you occasional text messages related to your inquiry, your classes, your account, billing inquiries, follow-up messages, appointment reminders, promotions or offers if applicable, or studio updates. Opting in is optional and is never required to use our website or services.
Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance.
We do not share or sell your mobile phone number, SMS opt-in, or text messaging consent with any third parties or affiliates for marketing or promotional purposes. This information is used only to communicate with you directly.
For complete SMS messaging terms, please review our Terms and Conditions.
How We Share Information
We do not sell your personal information. We share information only with trusted service providers who help us operate, such as our class scheduling and payment platform, our email marketing platform, and our website and analytics providers. These providers may only use your information to perform services for us.
We do not share your mobile phone number, SMS opt-in, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may also disclose information when required by law or to protect the safety, rights, or property of our clients, staff, or studios.
Cookies and Analytics
Our website uses cookies and similar tools, including analytics and advertising pixels, to understand how visitors use the site and to support our marketing. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
Data Security
We take reasonable steps to protect the information we collect. No method of transmission or storage is completely secure, so while we work to safeguard your information, we cannot guarantee absolute security.
Your Choices
You can opt out of marketing emails using the unsubscribe link in any email, and you can opt out of text messages by replying STOP. To ask about, update, or request deletion of your information, contact us using the details below.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
Terms and Conditions
Your use of our website and services is also subject to our Terms and Conditions.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically.
Contact Us
If you have questions about this policy or your information, reach out to us:
Right Balance Pilates
Phone: (302) 226-0549
Email: Info@RightBalancePilates.com
