Right Balance Pilates

Policies

Polices regarding Pilates class cancellations and schedules in Rehoboth Beach, DE. 

Our Policies

 

+ Attire

Grip socks are required in all classes! The grip socks help with your safety and stability on the machine, as well as cleanliness. ToeSox and Tavi Noir brand grip socks are sold at our studio and may be purchased with a credit or cash.

+ SCHEDULING CLASSES

Scheduling Online

Classes must be scheduled online and in advance through the MINDBODY online scheduler. You are responsible for your own schedule and cancelations. Our classes fill up quickly, so please only schedule yourself for classes that you plan to attend.

Early Cancel

We adhere to a strict 8 hour cancelation policy. Cancelations must occur at least 8 hours prior to class in order to be considered on time. Classes must be canceled online.

Late Cancel

Cancelations occurring less than 8 hours prior to class are considered late.

The penalty for each late cancelation is the loss of class if you have a package. If you have a Monthly Unlimited membership, you will be charged a $10 Late Cancel Fee.

No Show

Our classes fill up very quickly, and often there is a waitlist of clients hoping to get a spot. Please be respectful of our staff and our other clients. Cancel if you can't attend. Failure to attend a scheduled class results in a loss of class credit for package holders or a $10 fee for monthly unlimited members. No exceptions.

Late Arrival

You must show up for class at the scheduled start time in order to ensure your spot in the class. After 5 minutes, your spot may be given away. This helps to minimize distractions for the instructor and for other clients.

Wait List

You have the option to add yourself to the wait list if a class is full. You must have an active class package, or membership available on your account in order to join a waitlist. If someone cancels their reservation, the first person on the wait list will be automatically added to the class prior to 8 hours before the class starts. Waitlists are only valid during the early cancelation period.

+ MEMBERSHIPS

Suspending Monthly Memberships

If you would like to suspend your monthly membership, click here and fill out the form at least 2 weeks prior to your desired suspension start date.

Canceling Monthly Memberships

If you would like to cancel your membership, click here and fill out the form. Please note: we do require 30 days notice prior to your next billing date.

We never want to see you go! Please contact us at info@rightbalancepilates.com if you feel like we can improve!

Autopay Monthly Membership

Our autopay monthly unlimited option is our most economical package for regular Pilates practitioners. If you select the autopay monthly unlimited option, your membership can be turned off at any point with two weeks notice. You will be charged until the remainder of the month. We are unable to suspend autopay unlimited memberships. Please note that the monthly unlimited membership limits you to one class per day.

+ Purchases

All sales are final, and refunds will not be provided for classes or merchandise. We allow transfers to a family member or friend.

+ CLASS & SCHEDULE CHANGES

We reserve the right to cancel or reschedule any class with two or fewer attendees. If a class is canceled, we will contact you via email with reasonable advance notice. Instructors are subject to change without notice in the event that the regularly scheduled instructor is unavailable. If the instructor for a class is listed as "INSTRUCTOR" we are in the process of scheduling a substitute instructor.

Weather Policy

In the event of severe weather, class cancelations or studio closures may occur. The most updated information regarding any schedule changes will be posted on our website, social media pages, and you will receive an auto generated email through our online scheduler.